Return & Refund Policy – Green Ceylon

Last updated: December 2025

Thank you for shopping at Green Ceylon. We value customer satisfaction and aim to provide high-quality products. This Return & Refund Policy outlines the conditions under which returns, refunds, or exchanges may be accepted.

By placing an order on https://thegreenceylon.lk, you agree to the terms stated below.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product received is damaged, defective, or incorrect
  • The issue is reported within 48 hours of receiving the product
  • The product is unused, unwashed, and in its original packaging
  • Proof of purchase (order confirmation, invoice, or receipt) is provided

📌 Returns will NOT be accepted for:

  • Change of mind
  • Incorrect size, color, or variant selected by the customer
  • Products damaged due to misuse, negligence, or improper handling
  • Items purchased during clearance or special promotions (unless defective)

2. How to Request a Return

To request a return, please contact us within 48 hours of delivery:

📧 Email: info@thegreenceylon.lk
📱 WhatsApp: (via website chat)

Please include:

  • Order number
  • Description of the issue
  • Clear photos or videos showing the defect or damage

Our team will review your request and respond within 2–3 business days.

3. Return Approval & Process

If your return request is approved:

  • We will provide instructions for returning the item
  • Items must be securely packed to prevent damage during return shipping
  • Unauthorized returns will not be accepted

Return shipping costs:

  • Covered by Green Ceylon if the error is ours (wrong or defective item)
  • Covered by the customer in other approved cases

4. Refund Policy

Once the returned item is received and inspected:

  • Approved refunds will be processed within 7–14 business days
  • Refunds will be issued using the original payment method, where possible

Refund methods:

  • PayHere: Refunded to the same account
  • Bank Transfer: Refunded to the customer’s bank account
  • Cash on Delivery (COD): Refunded via bank transfer (bank details required)

📌 Shipping fees (if any) are non-refundable unless the return is due to our error.

5. Exchanges

Exchanges are allowed only if:

  • The product received is defective or incorrect
  • The requested replacement is available in stock

If the replacement item is unavailable, a refund will be issued instead.

6. Order Cancellations

  • Orders can be cancelled only before dispatch
  • Once an order is shipped, cancellation is not possible

To cancel an order, contact us immediately via email or WhatsApp.

7. Non-Returnable Items

The following items are non-returnable unless defective:

  • Personal care or consumable products
  • Opened or used items
  • Customized or made-to-order products

8. Damaged Items During Delivery

If your package arrives visibly damaged:

  • Take photos before opening
  • Report the issue within 48 hours
  • Failure to report within this time may result in rejection of the claim

9. Policy Changes

Green Ceylon reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website.

10. Contact Us

For any return, refund, or exchange inquiries, please contact:

Green Ceylon
📧 Email: info@thegreenceylon.lk
🌍 Website: https://thegreenceylon.lk
📍 Sri Lanka

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