Privacy Policy – Green Ceylon

Last updated: December 2025

Green Ceylon (“we”, “our”, “us”) operates the website https://thegreenceylon.lk (the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our Website.

By accessing or using this Website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information from you in the following ways:

1.1 Personal Information

You may voluntarily provide us with:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and transaction details
  • Payment method selection (PayHere, Cash on Delivery, Bank Transfer)
  • Messages sent via contact forms or WhatsApp chat integration

Note: We do not store or process your debit/credit card details. All online payments are securely handled by third-party payment gateways such as PayHere.

1.2 Automatically Collected Information

When you visit our Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referral source
  • Cookies and usage data

2. How We Use Your Information

We use the collected information for purposes including but not limited to:

  • Processing and fulfilling orders
  • Communicating order updates and customer support responses
  • Responding to inquiries submitted through contact forms or WhatsApp
  • Improving website functionality, user experience, and services
  • Sending marketing emails and promotional offers (via Mailchimp, where applicable)
  • Running advertising and remarketing campaigns (Google Ads, Meta/Facebook)
  • Analyzing website traffic and user behavior

3. Cookies and Tracking Technologies

Green Ceylon uses cookies and similar technologies to enhance user experience and analyze website performance.

We use:

  • Essential cookies for website functionality
  • Analytics cookies (Google Analytics)
  • Marketing and advertising cookies (Facebook/Meta Pixel, Google Ads)

You can control or disable cookies through your browser settings. Continued use of the Website implies consent to our use of cookies.

4. Third-Party Services

We may share limited data with trusted third-party service providers strictly for operational purposes, including:

  • Payment Gateways: PayHere
  • Advertising Platforms: Google Ads, Meta (Facebook Pixel)
  • Analytics: Google Analytics
  • Email Marketing: Mailchimp
  • Hosting & Email Services: cPanel-based hosting and SMTP services
  • Messaging Services: WhatsApp chat integration

These third parties are obligated to protect your information and use it only for the purposes specified.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.

Your data may be disclosed only when:

  • Required by law or legal process
  • Necessary to enforce our website policies
  • Required to protect our rights, property, or user safety

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no online transmission or storage system can be guaranteed to be 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

8. Your Rights

As a user, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal information, subject to legal or contractual obligations

Requests can be made via email to info@thegreenceylon.lk.

9. Children’s Privacy

Green Ceylon does not knowingly collect personal data from children under the age of 18. If such data is identified, it will be removed promptly.

10. External Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised “Last updated” date.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Green Ceylon
📧 Email: info@thegreenceylon.lk
🌍 Website: https://thegreenceylon.lk
📍 Country: Sri Lanka

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